Effective Date: October 1, 2026
Website: MyBrasilTours.com
Welcome to My Brasil Tours. By accessing our website, making a tour inquiry, or completing a booking with us, you agree to the terms and conditions outlined below. Please read them carefully prior to confirming your travel plans.
1. Booking & Payment Terms
- Reservations: A booking is considered provisional until confirmed via email or written confirmation from My Brasil Tours along with receipt of the required deposit or full payment.
- Pricing & Currency: All prices are displayed in U.S. Dollars (USD) or Brazilian Reais (BRL) as specified during checkout. Prices include stated tour inclusions only (e.g., local transportation, guide services, entrance fees as noted). Airfare, personal travel insurance, tipping, and unlisted meals are excluded.
- Payment Methods: We accept major international credit cards, bank transfers, and local Brazilian instant payments (PIX).
2. Cancellation & Refund Policy
We understand plans change. Because our tours involve advance reservations with local guides, transport providers, and venue admissions, the following cancellation terms apply:
- 30+ Days Before Tour Date: Full refund minus a 5% administrative credit card processing fee.
- 14 to 29 Days Before Tour Date: 75% refund of the total booking cost.
- 7 to 13 Days Before Tour Date: 50% refund of the total booking cost.
- Less than 7 Days / No-Show: Non-refundable.
Weather & Force Majeure Cancellations
- Safety is our top priority. Certain outdoor activities (e.g., boat trips, mountain excursions, helicopter flights) are weather-dependent.
- If My Brasil Tours cancels an activity due to unsafe weather conditions or extreme circumstances, you will be offered:
- An alternative tour date or modified itinerary.
- A full refund for the affected segment if rescheduling is not possible.
3. Traveler Responsibility & Travel Insurance
- Health & Fitness: Guests are responsible for selecting tours suitable for their physical ability and disclosing any medical conditions or mobility limitations in advance.
- Travel Insurance: We strongly recommend that all international guests purchase comprehensive travel insurance covering medical expenses, emergency evacuation, trip cancellation, and lost luggage prior to arriving in Brazil.
4. TripAdvisor & Affiliate Disclaimer
- My Brasil Tours is an independent travel operator and affiliate partner.
- Third-Party Trademarks: TripAdvisor® and the TripAdvisor logo are registered trademarks of TripAdvisor LLC. Displaying TripAdvisor badges, ratings, or affiliate search options on our website does not imply direct ownership or exclusive endorsement beyond official partner programs.
- Third-Party Bookings: For bookings or affiliate links completed directly on third-party partner platforms (such as TripAdvisor or CJ Affiliate network), the booking terms, privacy policies, and refund rules of those respective platforms will govern the transaction.
5. Privacy Policy & Data Protection (LGPD & GDPR)
My Brasil Tours respects your privacy and is committed to protecting your personal data in accordance with Brazil's Lei Geral de Proteção de Dados (LGPD) and international privacy standards.
- Data We Collect: We collect personal information strictly necessary to process your booking, including your full name, email address, phone/WhatsApp number, nationality, and passport details (when required for hotel bookings, flights, or park entry permits).
- Data Usage: Your data is used solely to organize your tour logistics, communicate itinerary updates, and provide customer support.
- Data Protection: We never sell, rent, or trade your personal information to third parties for marketing purposes.
For privacy inquiries or data removal requests, contact us at info@mybrasiltours.com.
6. Travel Insurance Policy
Strongly Recommended
Comprehensive travel insurance is strongly recommended for all participants traveling on tours offered by My Brasil Tours. Your policy should provide coverage for emergency medical expenses, emergency medical evacuation, trip cancellation, trip interruption, travel delays, and loss or theft of baggage and personal belongings.
My Brasil Tours is not responsible or liable for any personal injury, medical expenses, loss of or damage to personal property, trip interruptions, or financial losses caused by unforeseen events, supplier delays, flight disruptions, severe weather, or personal emergencies. Participants acknowledge that non-refundable booking fees and payments will not be refunded outside our standard Cancellation Policy; any financial losses must be claimed directly through your chosen travel insurance provider.